New Laws: Strata Managers Face Tougher Penalties

New laws will soon commence in New South Wales to increase transparency and accountability in the strata management industry.

Strata managing agents who engage in unethical practices, such as undisclosed kickbacks or failing to disclose conflicts of interest, will face harsher penalties.

The new laws aim to protect the interests of strata owners by giving them greater control over their buildings and common property.

The big changes are:

  • Increased penalties: Maximum penalties and penalty infringement notice amounts for agents who fail to disclose information about commissions have been raised.
  • Strengthened conflict-of-interest disclosure: Agents will be required to provide more detailed information about potential conflicts of interest.
  • Ban on insurance commissions: Agents will no longer be allowed to receive commissions on insurance products unless they actively help residents find the best deals.
  • Enhanced enforcement powers: NSW Fair Trading has been granted additional authority to investigate and prosecute breaches of strata laws.

Best Practice Guide

The new disclosure requirements are largely in line with the Strata Community Association’s best practice guide.

This means that strata managers who are already following the guide will not need to make significant changes to their practices.

The new laws will also ensure that all strata managers are subject to the same standards.


Adrian Mueller Partner JS Mueller & Co Lawyers specialising in Strata Law

Adrian Mueller I BCOM LLB FACCAL I Partner

Since 2002 Adrian has specialised almost exclusively in the area of strata law. His knowledge of, and experience in strata law is second to none. He is the youngest person to have been admitted as a Fellow of the ACSL, the peak body for strata lawyers in Australia. Profile I Linked

Contact Us

For all strata law advice including by-laws, building defects and levy collections contact our specialist NSW and Sydney strata lawyers here or call 02 9562 1266, we’re happy to assist.




How do You Make Landlords Accountable for Tenants?

Back in 2018, NCAT decided that a landlord is not responsible for ensuring that his or her tenants comply with the by-laws that apply to a strata building.  That decision was confirmed by the Appeal Panel of NCAT in Feletti -v- Eales [2019] NSWCATAP 100.

Therefore, if a tenant is breaching a by-law, the owners corporation of the building is not normally entitled to take action against the landlord to require the landlord to ensure that his or her tenant complies with the by-law.

This means that the owners corporation needs to take action against the tenant instead of the landlord which it may not want to do because tenants come and go and it can be difficult to enforce NCAT orders against them.

How to Make Landlords Accountable for Tenants in Strata?

There is, however, a solution to the problem.

  • An owners corporation can make a by-law that requires landlords to ensure that their tenants comply with the by-laws.
  • That by-law will give the owners corporation the right to take action against a landlord when his or her tenants breach the by-laws.
  • The by-law goes one step further and will also allow an owners corporation to take action against both landlords and tenants whose guests and invitees breach the by-laws.

Tenancy Laws are Changing in NSW in 2025

More recently the NSW Government has committed to ending ‘no grounds’ evictions. This means that the landlord will need a valid reason to end a tenancy, making it even more challenging for owners corporations if they’re a bad tenant – new laws are expected to be passed in 2025.

It’s now even more important that strata schemes consider introducing the following by-law to ensure a thriving and a well-run scheme.

We have drafted a by-law and a number of strata managers have introduced the by-law into the strata schemes they manage.

We expect that the by-law will prove very useful for owners corporations who introduce it because it will allow those owners corporations to take action against landlords whose tenants are breaching the by-laws.


ORDER YOUR BY-LAW NOW: ENFORCE LANDLORDS TO BE RESPONSIBLE FOR THEIR TENANTS


Adrian Mueller Partner JS Mueller & Co Lawyers specialising in Strata Law

Adrian Mueller I BCOM LLB FACCAL I Partner

Since 2002 Adrian has specialised almost exclusively in the area of strata law. His knowledge of, and experience in strata law is second to none. He is the youngest person to have been admitted as a Fellow of the ACSL, the peak body for strata lawyers in Australia. Profile I Linked

Contact Us

For all strata law advice including by-laws, building defects and levy collections contact our specialist NSW and Sydney strata lawyers here or call 02 9562 1266, we’re happy to assist.




Safe Work Prosecutes Strata Manager, OC & Lot Owner

In August of this year the criminal jurisdiction of the District Court of New South Wales handed down the last of a series of decisions in relation to the penalties to be imposed on a strata scheme, strata manager and lot owner respectively, arising from a death which had occurred following a damaged gate in an industrial strata scheme falling on a person.

Although these decisions focus upon the criminal prosecution brought against the strata scheme strata manager and lot owner by Safe Work NSW, the circumstances are illustrative for owners corporations and strata managers generally.

Background Incidents

The strata scheme in question was an 8 lot industrial strata scheme around which was built a perimeter fence including a custom-built sliding electric gate.  The gate included guide posts and an end stopper to prevent the gate from over travelling in the closing direction.  The gate was approximately 8.5 metres long and 2 metres high.

In June 2020 an incident occurred whereby the gate was impacted at high speed by a van.  Although the gate remained upright it was bent out of shape, partially pulled off its track and disconnected from its electric motor.  In addition, the guide posts for the gate were damaged and the stopper had come out of position and was no longer capable of preventing over travel of the gate.  Whilst NSW Emergency Services attended the site immediately following the collision, and took steps to secure the gate and perimeter fence, no additional steps were taken to repair, replace or make it safe.

On 5 June 2020 a member of the owners corporation contacted the strata manager to advise of the damage to the gate.  Between 5 and 12 June 2020 the gate was opened and closed manually by various workers at the site.

On the morning of 5 June 2020 a representative of the strata manager issued a work order to a contractor to repair the damage, but did not arrange for the gate to be repaired or replaced as a matter of urgency.  In contrast, damage to the water meter at the owners corporation was repaired on 5 June 2020 on an urgent basis.

Neither the owners corporation nor the strata manager arranged for a risk assessment to be conducted in relation to the damaged gate nor was the gate placed out of service following the damage nor was it removed and nor was a sign posted to the effect that the gate was not operational pending its full repair or replacement.  Neither the owners corporation nor the strata manager took any action to prevent the manual operation of the gate or to post signs advising the gate was not to be operated manually until it had been fully repaired or replaced.

The following day, a number of occupants within the strata scheme undertook makeshift repairs to the gate, without notifying the strata manager.  These repairs were ad hoc in nature and did not eliminate or otherwise address the risk of the gate falling or collapsing.

Approximately one week later an employee of one of the businesses operating from the strata scheme and attempted to operate the gate manually but in the circumstances including a lack of a physical stopper and the damaged guide posts the gate became unstable and fell onto that person.  The worker sustained fatal crush injuries as a result of the incident.  The business was also prosecuted by Safe Work NSW as a result of the injury and death suffered by one of its employees.

Criminal Case Against the Owners Corporation

The owners corporation accepted that it had failed in its duty to comply under the Work Health and Safety Legislation in that it did not:

  • either itself or require the strata manager to arrange an immediate risk assessment in relation to the safety and security issues;
  • take the gate out of service immediately and post signage to the effect that the gate was not to be operated manually until it was fully repaired or replaced;
  • implement itself or require the strata manager to implement measure to keep persons away from the damaged gate;
  • direct that the damaged gate not be touched or remain open or unlocked pending repair or replacement; and
  • develop and implement a safe work method statement for the manual operation of the gate.

The owners corporation was ordered to pay a fine of $225,000.00 as well as the prosecutor’s costs of $40,000.00.

Criminal Case Against the Strata Manager

The following failures were identified as a managerial breach of the strata manager’s breach of duty under the Work Health and Safety Legislation in that the strata manager’s duties included:

  • requiring a competent person to repair or replace the damaged gate following notification on 5 June 2020 of the damage to that gate;
  • arranging for the damaged gate to be immediately taken out of service and to prevent it being manually operated until repairs and replacement of the gate had been completed;
  • communicating to owners and occupants of the owners corporation by means such as signs and barricades that the damaged gate should not be operated unless and until the operation of the gate had been deemed to be safe by a competent person; and
  • confirming and follow up with relevant competent persons to require timeframes for repair and replacement once the strata manager had been notified by the owners corporation of the damage to the gate.

The strata manager was ordered to pay a fine of $150,000.00 as well as the prosecutor’s costs.

Criminal Case Against the Business

The following failures were identified as a breach of the business’ failure to comply with its duty under the Work Health and Safety Legislation:

  • failing to direct its workers not to manually operate the gate whilst it was damaged;
  • failing to direct that the damaged gate remain open unlocked prior to its replacement or repair by a competent person;
  • failing to implement and develop a safe system of work for operating and/or using the damaged gate during the period prior to its replacement or repair;
  • failing to develop a safe work method statement or safe work procedure for the manual operation of the gate;
  • failing to train and instruct its workers in a safe system of work and work method statement;
  • failing to raise safety concerns with the owners corporation and/or with the appointed strata manager about the daily routine of workers manually operating the damaged gate.

The business was fined $375,000.00 and was ordered to pay the prosecutor’s costs in the amount of $44,000.00.

Some Relevant Observations for Owners Corporations and Strata Managers

Each of the parties prosecuted, the lot owners, the owners corporation and the strata manager were identified as having failed to have taken steps which each of them could have done to avoid the death.

Importantly, the Court identified that these steps could have been taken with little or no burden placed on the party concerned.  Examples of the steps which could have been taken included:

  • the lot owner directing its employees not to operate the gate manually;
  • the owners corporation directing that all occupants of the strata scheme do not operate the gate manually;
  • the owners corporation taking steps to make sure the gate was “out of action” until such time as it had been repaired;
  • the owners corporation directing owners and occupants of the strata scheme that they did not have permission or authority to repair common property;
  • the strata manager failing to implement a safe work plan in relation to the damaged gate, once they became aware that the gate had been damaged;
  • the strata manager failing to pursue the clearly required repairs and/or replacement of the gate with sufficient urgency;

Conclusion

Failures of common property are more than an annoyance.  The failure of an owners corporation and strata manager (and in some instances lot owners) to address failures of common property can lead to tragic outcomes.

It is critical that owners corporation take seriously their responsibilities pursuant to s106 of the Strata Schemes Management Act 2015 to repair and maintain common property, and these cases illustrate that it is insufficient for owners corporations and strata managers to operate on the assumption that repairs and maintenance can occur “in due course”.  In each instance, a proper analysis needs to be undertaken of the potential impact of each failure of common property and each instance where common property needs to be repaired.

If an owners corporation or strata manager is in any doubt in relation to these matters they should seek advice immediately.


Warwick van Ede Specialist Strata Lawyer and Accredited Property Lawyer

Warwick van Ede I BEc LLM I Lawyer

Since 1990, Warwick has specialised in strata law, property law and litigation. Recognised for his expertise, he is also a NSW Law Society Accredited Specialist in Property Law. In 2021 he was selected to serve on the Property Law Committee of the Law Society of NSW. Profile I LinkedIn

Contact Us

For all strata law advice including by-laws, building defects and levy collections contact our specialist NSW and Sydney strata lawyers here or call 02 9562 1266, we’re happy to assist.




New Landmark Defamation Laws for the Digital Age

As of 1 July 2024, NSW (and ACT) became the first state in Australia to adopt new and modern defamation laws for the digital age.

Led by the NSW Government the changes in the Defamation Amendment Act 2023 (NSW) will improve the balance between freedom of speech and protection of reputation when someone publishes content through a digital intermediary.

Examples of digital intermediaries include:

  • Social Media Platforms
  • Review Websites
  • Search Engines
  • Content Hosts
  • Service Providers
  • Individuals and organisations who use online platforms to host forums inviting third-party comments (known as forum administrators).

Part A reforms include:

  • two conditional statutory exemptions from defamation liability for a narrow group of digital intermediaries, including search engines in relation to organic search results (non-sponsored search results)
  • a new innocent dissemination defence for digital intermediaries, subject to a simple complaints process
  • empowering courts to order digital intermediaries to prevent access to defamatory content online, even when they are not parties to defamation proceedings
  • requiring courts to consider safety, privacy and the public interest when making orders against digital intermediaries to provide the identity or contact details of a poster of online content

To read the full bill and other information including Stage 2 visit NSW Government.


Adrian Mueller Partner JS Mueller & Co Lawyers specialising in Strata Law

Adrian Mueller I BCOM LLB FACCAL I Partner

Since 2002 Adrian has specialised almost exclusively in the area of strata law. His knowledge of, and experience in strata law is second to none. He is the youngest person to have been admitted as a Fellow of the ACSL, the peak body for strata lawyers in Australia. Profile I Linked

Contact Us

For all strata law advice including by-laws, building defects and levy collections contact our specialist NSW and Sydney strata lawyers here or call 02 9562 1266, we’re happy to assist




Lot Owners, Tenants and Shared Facilities in Strata

A lot owner has an apartment in a strata scheme with shared facilities with a pool, sauna and gym however the owner does not live in that strata scheme because they have rented their apartment out – can they still use the pool, sauna and gym, deemed as shared facilities?

The answer may not be that straight forward and raises many questions:

  • They have rented out their apartment, but the lot owner still pays the levies so wouldn’t they be entitled to use the shared facilities?
  • Even though the lot owner still pays the levies have they signed their rights over to the tenants for use of the shared facilities once they lease the property?
  • Can the lot owner prohibit their tenants from using the apartment facilities thereby by doing so, the owner can have complete access to the facilities as after all they pay the levies?
  • Perhaps the lot owner can still use the facilities, unless there is a specific by-law which prohibits them from using the shared facilities?

The answer is typically this:

  • When an owner leases their lot, they also lease their interests in the common property to their tenant.
  • This means the owner forfeits his or her right to use the common property facilities such as the pool, sauna and gym.
  • In some cases a shrewd owner might change the lease to reserve to the owner the right to continue to use the common property facilities.
  • It is unlikely this would be legally effective because an owner’s interest in the common property cannot be dealt with separately from, or severed from, his or her interest in their lot.
  • However, an astute owner could decide not to lease out part of the lot such as storage room or one of two car spaces. In doing so, the owner could retain his or her interest in the common property and the right to use the common property facilities.

Do you need to review your by-laws?

In some cases it can be very useful to put in place a by-law that makes these rules clear to ensure that common property facilities are not overused.


NEED TO UPDATE YOUR COMMON PROPERTY FACILITIES BY-LAW?


Adrian Mueller Partner JS Mueller & Co Lawyers specialising in Strata Law

Adrian Mueller I BCOM LLB FACCAL I Partner

Since 2002 Adrian has specialised almost exclusively in the area of strata law. His knowledge of, and experience in strata law is second to none. He is the youngest person to have been admitted as a Fellow of the ACSL, the peak body for strata lawyers in Australia. Profile I Linked

Contact Us

For all strata law advice including by-laws, building defects and levy collections contact our specialist NSW and Sydney strata lawyers here or call 02 9562 1266, we’re happy to assist




NSW Proposes Strict E-bike Standards to Reduce Fire

The NSW Government is looking to combat the fastest-growing cause of fires by implementing new product standards for lithium-ion batteries.

NSW Fire and Rescue recorded more than 90 incidences over the 2022-23 period with fires caused by lithium-ion battery powered products and, it continues to escalate.

In response to the growing incidences, NSW Government is taking a proactive stance to ensure products comply with safety standards and are appropriately tested, certified and marked before they enter the market.

When these changes come into effect suppliers, both corporations and individuals, who do not comply will incur heavy penalties.

The prevention of fires, saving lives and protecting property are high on the agenda for the NSW Government as the reality is that e-bikes, e-scooters and other e-devices are here to stay.

For more information visit Media and NSW Government


REDUCE YOUR RISK WITH AN E-BIKE / E-SCOOTER BY-LAW?


Adrian Mueller Partner JS Mueller & Co Lawyers specialising in Strata Law

Adrian Mueller I BCOM LLB FACCAL I Partner

Since 2002 Adrian has specialised almost exclusively in the area of strata law. His knowledge of, and experience in strata law is second to none. He is the youngest person to have been admitted as a Fellow of the ACSL, the peak body for strata lawyers in Australia. Profile I Linked

Contact Us

For all strata law advice including by-laws, building defects and levy collections contact our specialist NSW and Sydney strata lawyers here or call 02 9562 1266, we’re happy to assist.




VIDEO: Water Leaks, NCAT & Common Property

Adrian Mueller talks with Nikki Jovicic, LookUpStrata about the owners corporation’s responsibility to remedy water leaks and defects in NSW strata buildings.

Recent heavy rainfall across NSW has unfortunately led to a surge in water leaks and defects within strata buildings. These leaks can damage both common property and lot property, causing significant frustration and financial burden for apartment owners. As a result, disputes between owners and their owners corporation have become more frequent.

Understanding the Owners Corporation’s Responsibility

The Strata Schemes Management Act 2015 (NSW) clearly outlines the owners corporation’s duty to maintain and repair common property. This includes:

  • Maintaining common areas: Roofs, external walls, plumbing systems, balconies, stairwells, and any other areas designated as common property in the strata scheme.
  • Keeping them in a good state of repair: This means addressing any issues that could compromise the structural integrity, safety, or functionality of the common property.
  • Renewing or replacing common property fixtures and fittings: Pipes, waterproofing membranes, sealant around windows, and other elements that naturally deteriorate over time.

Strict Liability and the Duty to Repair

The Act imposes a strict liability on the owners corporation for repairs. This means the owners corporation is responsible for fixing defects in the common property, regardless of cause. Even if the leak originates from faulty original construction or unforeseen circumstances, the owners corporation must address the issue.

This strict liability eliminates the option for the owners corporation to simply deny responsibility for repairs. Delays in fixing leaks, passing resolutions to avoid repairs, or claiming lack of funds are not valid excuses.

Remedies available to Lot Owners when an Owners Corporation Fails to Act

If your apartment suffers damage from water leaks or defects originating in the common property, and the owners corporation fails to take action, you have several options:

  • Apply to NCAT (New South Wales Civil and Administrative Tribunal): You can file an application with NCAT seeking an order that compels the owners corporation to undertake the necessary repairs.
  • Claim Damages: You can pursue compensation for losses incurred due to the water leak. This may include the cost of repairs to your unit, the replacement of damaged belongings, or lost rental income if you were unable to rent out your unit while repairs were ongoing.
  • Administrator Appointment: In extreme cases, NCAT can appoint someone to manage the owners corporation and organise repairs. The compulsory strata manager will take control of the owners corporations affairs and arrange for the repairs to be completed.

Making a Strong Claim for Water Leaks and Defects as a Lot Owner

To maximise your chances of a successful claim, it’s crucial to have a well-documented case. You should:

  • Verify Ownership: Ensure you are the current owner of the affected unit at the time of the claim.
  • Identify the Source: Identify the specific defects in the common property causing the water leaks. This often involves obtaining a professional inspection report from a qualified specialist.
  • Scope of Works: Outline the necessary repairs in a scope of works document. This document should be based on the expert’s recommendations and clearly define the repairs needed to address the leak and prevent future occurrences.
  • Proof of Losses: Gather evidence to substantiate your financial losses. Receipts for repairs to your unit, damaged furniture replacement costs, and rental agreements proving lost income are all valuable documents.
  • Timely Action: Don’t delay! File your claim with NCAT within two years of becoming aware of the water leaks, defects and the resulting damage.

The strict liability makes it difficult for owners corporations to argue they are not responsible for repairs.

Adrian Mueller’s final thoughts for those owners corporations still avoiding their responsibility, at the end of the session: “that’s the law, like it or not…… sometimes you just have to suck it up”.


Adrian Mueller Partner JS Mueller & Co Lawyers specialising in Strata Law

Adrian Mueller I BCOM LLB FACCAL I Partner

Since 2002 Adrian has specialised almost exclusively in the area of strata law. His knowledge of, and experience in strata law is second to none. He is the youngest person to have been admitted as a Fellow of the ACSL, the peak body for strata lawyers in Australia. Profile I Linked

Contact Us

For all strata law advice including by-laws, building defects and levy collections contact our specialist NSW and Sydney strata lawyers here or call 02 9562 1266, we’re happy to assist.




Unattended Packages in Strata Foyers – Rubbish?

Did you know that over 5.6 million Australian households shop online every month and it’s expected to generate $35.92 billion this year growing annually by 8.33% over the next 4 years.*

The impact of this has put significant pressure on strata living.

As more and more people shop online utilising the convenience of home deliveries more and more parcels are delivered to apartment building foyers/onsite left for lot owners and tenants to collect.

But what happens if a parcel is not collected?

  • How long can a parcel be left in the building foyer/onsite before it becomes rubbish?
  • Is the parcel rubbish or is it in fact an abandoned good?
  • Who decides if it is rubbish or an abandoned good?
  • Who monitors how long the parcel has been sitting in the foyer or onsite before it becomes rubbish or an abandoned good?
  • Whose responsibility is it to locate the owner?
  • Should they be returned to the sender and who’s responsibility is that?
  • If it is deemed rubbish or an abandoned good who’s responsible for its disposal?
  • What if it’s perishable or non-perishable does that change things?
  • What about the rubbish created, recycling etc?

Need a Review of your Waste and Abandoned Goods By-law?

The lesson here is to ensure that your by-law is current and in-line with today’s ever-changing world.

Most likely your waste and abandoned goods by-law is out of date and requires a review – click here now for a review.


YOUR WASTE AND ABANDONED GOODS BY-LAW MAY NEED A REVIEW


Adrian Mueller Partner JS Mueller & Co Lawyers specialising in Strata Law

Adrian Mueller I BCOM LLB FACCAL I Partner

Since 2002 Adrian has specialised almost exclusively in the area of strata law. His knowledge of, and experience in strata law is second to none. He is the youngest person to have been admitted as a Fellow of the ACSL, the peak body for strata lawyers in Australia. Profile I Linked

Contact Us

For all strata law advice including by-laws, building defects and levy collections contact our specialist NSW and Sydney strata lawyers here or call 02 9562 1266, we’re happy to assist.




Rain and Common Property Repairs – Who’s Responsible?

Who is Responsible for Common Property Repairs Caused by Rain?

Sydney smashes another record rainfall in May 2024 (to date) with a deluge of rain over the past weeks across metropolitan and regional areas of New South Wales.

Extensive rainfall events test the patience of every strata manager resulting in numerous complaints about water leaks into strata lots.

Faced with endless demands, owners corporations need to be very clear about their responsibilities, so it’s timely to revisit some of the “fundamentals”.

In the article below we discuss…

Step 1 – Is it the owners corporation’s responsibility?

Step 2 – If it leaks has the common property failed?

Step 3 – Are damages payable by the owners corporation for common property failures?

For more information: Rain and Common Property Damage – Who is Responsible?


Warwick van Ede Specialist Strata Lawyer, Accredited Property Law Specialist, Litigator

Warwick van Ede I BEc LLM I Lawyer

Since 1990, Warwick has specialised in strata law, property law and litigation. Recognised for his expertise, he is also a NSW Law Society Accredited Specialist in Property Law. In 2021 he was selected to serve on the Property Law Committee of the Law Society of NSW. Profile I LinkedIn

Contact Us

For all expert strata law advice including by-laws, building defects and levy collections contact our specialist NSW and Sydney strata lawyers here or call 02 9562 1266, we’re happy to assist.




Webinar: Adrian Mueller Explains New Law Reforms

Adrian Mueller Explains the New Strata & Community Law Reforms?

Adrian Mueller talks ‘phase 1’ of the strata law reforms, and the amendments to the Strata Schemes Management Act 2015 (NSW) below, including:

  1. Transitional Period
  2. Strata Renewal Process
  3. Pets and Assistance Animals
  4. Committees
  5. Annual General Meetings
  6. Financial Management
  7. Notices and Record Keeping
  8. Lot 2 Schemes: Consolidation of By-laws & Complying with the Act, Managing Agents and Commissions


Adrian Muller Talks the New Strata Laws


DO YOUR BY-LAWS NEED UPDATING IN LINE WITH THE NEW LAWS?

Contact Us

For all strata law advice including by-laws, building defects and levy collections contact our specialist NSW and Sydney strata lawyers here or call 02 9562 1266, we’re happy to assist.